OFFICIAL COMMUNICATION GATEWAY

Connect with WWS Infrastructure Engineering & Operations.

Whether discussing custom sovereign deployments, enterprise SLA agreements, cloud partnerships, or official corporate inquiries, our solutions and operations teams are ready to assist.

EXISTING CLIENTS

Need Immediate Technical Support?

For live website incidents, nameserver changes, DNS delegation, or server emergencies on active hosting plans, please submit a ticket through the authenticated customer portal for authenticated account verification and 24/7 SLA escalation.

Open Authenticated Support TicketOpen Support Ticket

Verified Communication Channels

Official contact endpoints for prospective clients, partners, and governance.

Sales & Custom Deploymentssales@wwsng.comTarget response: < 4 business hours

General Enquiries & Partnershipshello@wwsng.comPlatform inquiries & agency programs

Corporate Identity & Legal Truth

Operating BrandWebIQ Web Services (WWS)

Corporate ParentWebIQ Nig Ltd

Operational BaseLagos, Nigeria

Public Status Pagestatus.wwsng.com

Send an Official Inquiry

Select your area of interest and provide details about your deployment requirements.

Inquiry Classification

Full Name *

Work Email *

Phone Number (Optional)

Country of Operation

Company Website or Domain (Optional)

Organization Size

Project Scope & Requirements *

I acknowledge that WebIQ Web Services (WWS) will process my information in accordance with the Privacy Policy and consent to receiving engineering and sales follow-ups regarding this inquiry.

Operational Inquiries & Communication FAQ

Direct answers regarding communication channels, enterprise contracts, and support response times.

What is the response timeline for sales and enterprise inquiries?

All corporate inquiries submitted through this gateway are routed directly to our solutions engineering team in Lagos. Inquiries submitted during standard business hours (8:00 AM – 6:00 PM WAT) typically receive a dedicated technical reply within 4 hours.

How do existing customers report urgent server or DNS issues?

Existing clients should log into the WWS Console and open a ticket under the authenticated Support Desk. Tickets trigger priority alerts in our 24/7 on-call engineering rota, ensuring immediate SLA investigation with verified customer account authorization.

Can WWS migrate our existing websites and cPanel accounts?

Yes. WWS provides complimentary white-glove site migrations on all Web Hosting and Managed WordPress plans. Once your account is active, submit your current cPanel or server backup credentials through a secure support ticket, and our engineers will execute the transition with zero downtime.

Where is WebIQ registered and where are invoices processed?

WebIQ Web Hosting Services (WWS) is operated by WebIQ Nig Ltd, registered in Nigeria with headquarters in Lagos. All invoices are generated transparently in Nigerian Naira (NGN) or USD without hidden foreign exchange conversion markups.